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FAQ

faq-01
1. Where have you exported your equipment?

We’ve already exported to more than 45+ countries in Aisa, Europe, Middle East, Africa, South America,etc.

2. Can you arrange the visit to your user?

Yes. We can invite you to visit our turnkey projects in Indonesia, Vietnam, Uzbekistan, Tanzania etc.

3. Can you customize the machine according to our requirements?

Yes.

4. Is your equipment in accordance with GMP, FDA, WHO?

Yes, we will design and manufacture the equipment according to the requirement of    GMP/FDA/WHO in your country.

5. What is your payment terms?

Generally, TT or irrevocable L/C at sight.

6. How about your after-sales service?

We will reply you within 24 hours by email or phone.

If we have local agent, we will arrange him to your site within 24 hours to assist you to shoot the problem.

7. How about the staff training?

Normally, we will train your staffs during the installation in your site; you are also welcome to send your staff train in our factory.

8. How many coutries have you done the Turnkey Project?

Russia, Nigeria, Tanzania, Ethiopia, Saudi Arabia , Uzbekistan, Tajikistan, Indonesia, Vietnam, Thailand, Myanmar etc.

9. How long will the turnkey project take?

About 1 year from designing the layout to finish installation and commissioning.

10. Which kind of after-sales service you can offer?

Except the regular service, we can also provide you know-how transfer, and dispatch our qualified engineers to help you run the factory up to 6-12 months.

11. What should we prepare for setting up IV plant basically?

Please prepare the land, building construction, water, electricity, etc.

12. What kind of certificate you have?

We have ISO, CE certificate, etc.